Refund Policy

Clear and fair refund terms for all educational programs and products.

Last updated:

1. Overview

At Beautglow, we are committed to transparency in all our business practices, including how we handle refund requests. This Refund Policy outlines the conditions under which refunds may be issued for educational programs, educational guidance sessions, personalised plan templates, and digital product bundles purchased through our website at beautglow.world or directly from our team.

We encourage you to review program descriptions, pricing, and scope limitations carefully before making a purchase. If you have questions about whether a program is right for your needs, please contact us before enrolling. Our team is happy to provide detailed information to help you make an informed decision.

This policy should be read alongside our Terms of Use and Privacy Policy.

2. General Eligibility

Refund eligibility depends on the type of product or service purchased, the timeframe of your request, and the extent to which you have accessed the purchased materials or services. The following general principles apply:

  • Refund requests must be submitted in writing to assist@beautglow.world with your full name, order reference or purchase date, and reason for the request.
  • Refunds are processed to the original payment method used for the purchase.
  • Processing times vary by payment provider but typically take 5 to 10 business days after approval.
  • Partial refunds may be issued where you have accessed a portion of the purchased content or services.
  • We reserve the right to decline refund requests that do not meet the criteria outlined in this policy or that appear to be made in bad faith.

3. Digital Educational Products

Digital product bundles, individual module purchases, and downloadable educational materials are subject to the following refund terms:

3.1 Full Module Bundle

  • 14-day satisfaction period: If you have accessed fewer than two modules, you may request a full refund within 14 days of purchase.
  • Partial access: If you have accessed two or more modules within the 14-day period, a partial refund of up to 50% may be issued at our discretion.
  • After 14 days: Refund requests made after 14 days from the purchase date are generally not eligible unless exceptional circumstances apply (see Section 7).

3.2 Individual Modules

  • 7-day satisfaction period: Full refund available within 7 days of purchase if you have not completed more than 25% of the module content.
  • After 7 days or 25% completion: Refunds are not available for individual module purchases.

3.3 Downloadable Worksheets and Reference Cards

  • Due to the nature of instantly accessible digital downloads, refunds are not available once files have been downloaded, unless the files are demonstrably defective or materially different from their description.

4. Educational Guidance Sessions

Private educational guidance sessions are subject to the following refund and cancellation terms:

  • Cancellation more than 48 hours before scheduled session: Full refund or free rescheduling at your choice.
  • Cancellation 24 to 48 hours before scheduled session: 50% refund or one free rescheduling within 30 days.
  • Cancellation less than 24 hours before scheduled session: No refund. Rescheduling may be offered at our discretion for a rescheduling fee of NZD $25.
  • No-show: If you do not attend a scheduled session without prior cancellation, no refund is issued.
  • Completed sessions: Refunds are not available for sessions that have already taken place, regardless of your satisfaction with the content discussed.
  • Our cancellation: If we cancel a session due to facilitator unavailability, you will receive a full refund or complimentary rescheduling.

5. Personalised Plan Templates

Custom non-medical meal structure templates are created specifically for each client. Refund terms are as follows:

  • Before work begins: Full refund if you cancel before our team has commenced work on your personalised plan.
  • During development: If you cancel after work has begun but before delivery, a partial refund of up to 60% may be issued, reflecting work already completed.
  • After delivery: Once the completed plan template and review session have been delivered, refunds are not available. You are entitled to up to two revision rounds as described at the time of purchase.
  • Unsatisfactory quality: If the delivered plan does not match the scope agreed upon at purchase, contact us within 7 days of delivery. We will either revise the plan at no additional cost or issue a partial refund.

6. Seasonal Programs and Group Challenges

Time-bound group programs such as the Coastal Balance Challenge have specific refund terms due to their cohort-based structure:

  • Before program start date: Full refund if you withdraw before the official program start date.
  • Within first 7 days of program: Partial refund of up to 70% if you withdraw within the first 7 days of the program, provided you have not accessed more than two weekly content releases.
  • After 7 days: No refunds are available after the first 7 days of an active program, as group dynamics and resource allocation are established.
  • Program cancellation by us: If we cancel a group program before it begins due to insufficient enrollment or other reasons, all enrolled participants receive a full refund.

7. Exceptional Circumstances

We recognise that exceptional circumstances may arise that prevent you from participating in a purchased program or service. In such cases, we will review your request on an individual basis. Exceptional circumstances may include:

  • Serious illness or medical emergency affecting you or an immediate family member, supported by appropriate documentation.
  • Bereavement of an immediate family member.
  • Natural disaster or civil emergency affecting your ability to participate.
  • Technical issues on our end that prevented access to purchased digital content for an extended period.

To request a refund under exceptional circumstances, email assist@beautglow.world with a description of your situation and any supporting documentation. We aim to respond within 5 business days with a decision. Approved exceptional circumstance refunds may be full or partial depending on the specific situation and content already accessed.

8. How to Request a Refund

To initiate a refund request, follow these steps:

  1. Send an email to assist@beautglow.world with the subject line "Refund Request — [Your Name]".
  2. Include your full name, email address used for purchase, date of purchase, and product or service purchased.
  3. Provide your order reference number if available.
  4. Explain the reason for your refund request.
  5. Include any supporting documentation if requesting under exceptional circumstances.

We will acknowledge your request within 2 business days and provide a decision within 10 business days. If your refund is approved, we will process it to your original payment method. You will receive a confirmation email once the refund has been initiated.

If your refund request is declined, we will explain the reason and, where applicable, suggest alternative options such as rescheduling, credit toward a future purchase, or access to additional support materials.

9. Consumer Rights

Nothing in this Refund Policy limits your statutory rights as a consumer under applicable law. If you are a consumer in New Zealand, you have rights under the Consumer Guarantees Act 1993, including guarantees that services are carried out with reasonable care and skill and that digital products are fit for their stated purpose.

If you are a consumer in the European Union, you may have a 14-day right of withdrawal for distance contracts under the Consumer Rights Directive, subject to exceptions for digital content that has been fully delivered with your prior express consent. By accessing digital content immediately upon purchase, you acknowledge that you may lose your right of withdrawal once access is granted.

If you believe your consumer rights have not been met, please contact us first so we can attempt to resolve the matter. You may also contact the relevant consumer protection authority in your jurisdiction.

10. Chargebacks and Disputes

We encourage you to contact us directly to resolve any billing concerns before initiating a chargeback with your payment provider. Chargebacks initiated without first attempting to resolve the issue with us may result in suspension of your account and access to purchased materials pending investigation.

We will cooperate fully with payment providers during chargeback investigations and provide evidence of service delivery, access logs, and communication records as appropriate.

11. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Changes apply to purchases made after the updated policy is posted. Purchases made before a policy update are governed by the policy in effect at the time of purchase.

12. Contact Us

For refund requests or questions about this policy, please contact us:

Beautglow
22 Raumati Road, Raumati Beach 5032, New Zealand
Email: assist@beautglow.world
Phone: +64 4 297 9222